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After 1 July 2026, only certified installers can file support tickets.
Checking your certification…
Please wait while we verify your account.
You will be redirected automatically if this takes too long.
🎟️
Welcome to support
You can currently file support tickets without a certificate.
⏳ Action required: From 1 July 2026, a valid Smartmaster Installer Certificate will be required to file support tickets. Please obtain yours before the deadline.
✅
Certification confirmed
Your installer certification has been verified.
You can now proceed to file a support ticket.
Open support ticket
🎓
Certification required
Your account is not yet certified to submit support tickets.
Please obtain your Smartmaster Installer Certificate first.
Get certified now
🔒
Access via portal only
Please access this page through the customer portal.
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⚠️
Verification unavailable
We could not verify your certification status right now.
You have been granted temporary access. Please obtain your certificate before 1 July 2026.
Open support ticket